Google Workspace (Gmail): Forward e-mails to Zuzana Helpdesk

What You’ll Need

• Google Workspace Super Admin
• Your Zuzana inbound email address (available in the Zuzana dashboard)

Step 1: Open Gmail Default Routing

1. Sign in to Google Admin Console
2. Go to Apps → Google Workspace → Gmail
3. Open Default routing

Direct link: https://admin.google.com/ac/apps/gmail/defaultrouting

Step 2: Add a Routing Rule

1. Click Add another rule

Step 3: Specify recipient

1. Choose Single recipient
2. Enter you customer support address (ie. support@yourcompany.com) in Email address

Step 4: Redirect the e-mail to Zuzana

1. Scroll down to Envelope recipient
2. Add checkmark in Change envelope recipient
3. Choose Replace recipient
4. Input your unique inbound-address found in the Zuzana Dashboard: 

Step 5: Set Options

1. Scroll down to the Options section (section 3)
2. Select "Perform this action on non-recognized and recognized addresses"
3. Ensure "Also deliver to → Add more recipients" is not checked (otherwise mail will be delivered to both Zuzana and the original inbox)

Step 6: Save

1. Click Save