Step 1: Access HTTP Integrations

1. Open your Gorgias dashboard.
2. Click on the Settings icon (gear icon) in the bottom left corner.
3. In the left-hand sidebar, look under the Apps section and select HTTP integration.

Step 2: Create a New Integration

1. At the top of the page, click on the Manage tab.
2. Click the Add HTTP Integration button located in the top right corner.

Step 3: Configure Basic Settings

Fill in the following details as shown in the screenshots:

• Integration name: Enter Zuzana.
• Triggers: Check the boxes for:
  • Ticket created
  • Ticket message created

Step 4: Set the Endpoint Details

Scroll down to the connection settings and enter the following:

• URL: https://app.zuzana.ai/webhooks/gorgias
• HTTP Method: Select POST from the dropdown.
• Request content type: Select application/json.
• Response content type: Select application/json.

Step 5: Define the Request Body

Scroll down to the Request Body (JSON) section. Select JSON template from the dropdown and paste the following code:

{
  "domain": "XXXXXXXXX",
  "gorgiasId": "{{ticket.id}}"
}

Note: Replace "XXXXXXXXX" with your actual Gorgias domain name - eg. take the subdomain https://XXXXXXXXX.gorgias.com.
Example: https://zuzana.gorgias.com

{
  "domain": "zuzana",
  "gorgiasId": "{{ticket.id}}"
}

Step 6: Save and Activate

1. Click the Save changes button in the bottom left corner.
2. Ensure the integration toggle is turned ON (it should appear purple in the Manage list).