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Microsoft 365 (Outlook) – Forward emails to Zuzana Helpdesk
How to connect Microsoft 365 (Outlook) with Zuzana Helpdesk
Published Jan 27, 2026

What You’ll Need

  • Admin access to Microsoft 365 Admin Center
  • The email address you want to forward (e.g. [email protected])
  • Your Zuzana forwarding address (found in Zuzana admin)

Step 1: Open the Microsoft 365 Admin Center

  1. Go to https://admin.microsoft.com
  2. Sign in with an administrator account

Step 2: Open the mailbox you want to forward

  1. In the left menu, go to Users → Active users
  2. Click the user or shared mailbox you want to forward (e.g. [email protected])
  3. Select the Mail tab
  4. Click Manage email forwarding

Step 3: Enable email forwarding

  1. Turn Forward all emails sent to this mailbox ON
  2. In the forwarding address field, enter your Zuzana forwarding email address ([email protected])
  3. Click Save changes
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